Important Notices to Clients

Issaquah Community Services has implemented a new and simpler application process.  Applicants are now able to complete and submit their applications online from a computer or smartphone.  Scroll down for a link to the new application and instructions. 

King County is scheduled to open its tenant pool on May 17, 2021, for individuals or households needing rental assistance. Click here for more information and to sign up for updates.

Can ICS help me?

Issaquah Community Services (ICS) funds are available only to qualifying individuals and families who are living within the Issaquah School District and in need of emergency financial assistance for rent or utilities.  The Issaquah School District includes all of zip codes 98027, 98029, 98050 and 98075 and portions of 98006 and 98059. 

At present, we cannot assist with gas vouchers or bus tickets.

ICS funding levels limit how often and how much we can help a client. All applicants must complete our online application to apply for assistance. 

ICS will evaluate all applications and release funds to landlords or utility companies based on the severity of need. In Washington state, evictions and late fees are prohibited through June 30, 2021.  Please be aware it may be up to a week before we notify you of our decision on your application. 

How can I request help?

Issaquah Community Services has made some important changes to our processes to protect everyone from COVID-19.  All requests for financial assistance are being handled electronically.   For clients without computer/internet access, please call the ICS office at 425-837-3125 or email to request assistance with your application.  Please do not come to Community Hall for ICS business.

When you leave a voice message, please clearly state your name, spell it and leave a phone number.  Please repeat the phone number again so we get it right.  We will call you back as soon as we can. 

Due to unprecedented demand, our response time may be delayed.  We appreciate your patience and understanding and we will respond as quickly as possible.

Rent and Utility Application Instructions

Application Process 

All new and returning clients must fill out our online Emergency Assistance Application.  If you do not have internet access, contact us via phone or email for instructions on how to apply.  

Be sure to identify all current sources of income for all adults (18 and over) in the household including but not limited to state unemployment benefits, social security, disability, pension. 

Documentation required 

  1. One piece of valid picture ID such as your driver’s license. 
  2. Income verification for all adults  in the household from the last 30-60 days. This could be pay stubs, your most recent tax return, most recent W-2’s, unemployment and/or pension payment records for all family members.
  3. For rent assistance, provide the first page of your current lease showing your name, the address, name, and address of the landlord and monthly rent amount. Return clients do not need to resubmit their lease if it is unchanged since the previous application. 
  4. For utility assistance, provide a copy of your current past due power or water bill, and shut off or disconnect notice, if you have one.  If you are requesting help with your PSE bill, please call PSE and give them permission to talk to Issaquah Community Services representatives about your account.  

Submission of documents: Scan or take a photo of the required documents and email them to

Verification: Information provided by the applicant will be verified. Inaccuracies in your application will cause delays in processing. 

Can I Get Answers by Phone or E-mail?

Yes, our phone number is 425-837-3125.  You may leave a message on our voicemail and we will get back with you as soon as we can.  You may also email your questions to us at

Where else can I find assistance?

Please see our Resources page for other organizations that may be able to help.

Issaquah Community Services

180 East Sunset Way, Issaquah

Mailing address:  P.O. Box 669, Issaquah, WA 98027

Phone: 425-837-3125




Business office hours:

Monday-Friday: 9:00 am-11:00 am

Monday evenings: 6:30 pm -7:30 pm

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