Can ICS help me?

Issaquah Community Services (ICS) funds are available only to qualifying individuals and families who live within the Issaquah School District service area and are in need of emergency financial assistance for rent or utilities.  The Issaquah School District includes all of zip codes 98027, 98029, 98050 and 98075 and portions of 98006 and 98059. 

ICS funding levels limit how often and how much we can help a client. 

How can I request help?

All applicants must complete our online application to apply for assistance.  All requests are being handled electronically and via telephone.  Applicants that meet basic qualifications for assistance will be required to complete a telephonic interview with an ICS volunteer.   Clients who lack computer/internet access, may call the ICS office at 425-837-3125 or email help@issaquahcommunityservices.org to request assistance with their application.  Please do not come to Community Hall for ICS business.

When you leave a voice message, please clearly state your name, spell it and leave a phone number.  Please repeat the phone number again so we get it right.  We will call you back as soon as we can. 

Due to high demand, our response time may be delayed.  We appreciate your patience and we will respond as quickly as possible. If you have not received a response to your application and it has been two weeks or more since you applied, please do not reapply.  Contact us via email at help@issaquahcommunityservices.org for the status of your request.

ICS will evaluate each application and release funds to landlords or utility companies based on the qualifications of the applicant and severity of need.  Please be aware it may take several weeks or more before we notify you of our decision on your application. 

Rent and Utility Application Instructions

Application Process 

All new and returning clients must fill out our online Emergency Assistance Application. This can be done on a computer or smart phone.  If you do not have internet access, contact us via phone or email for instructions on how to apply.  

Immediately after submitting your application, you will receive an email requesting the documentation described below. Once your documents has been received, we will contact you to conduct a telephone interview.  

Documentation required 

1. One piece of valid picture ID such as your driver’s license. 
2. Income verification for all adults (18 or over) in the household from the last 30-60 days. This could be pay stubs, unemployment and/or pension payment records, SSI statement.
3. For rent assistance, provide the first page of your current lease showing the names of all adult tenants, the address, name, and address of the landlord and monthly rent amount. Return clients do not need to resubmit their lease if it is unchanged since the previous application. 
4. For utility assistance, provide a copy of your current past due power or water bill, and shut off or disconnect notice, if you have one.  If you are requesting help with your PSE bill, please call PSE and give them permission to talk to Issaquah Community Services representatives about your account.  

Submission of documents: Scan or take a photo of the required documents and email them to help@issaquahcommunityservices.org. 

Verification: Information provided by the applicant will be verified. Inaccuracies in your application will cause delays in processing. 

Can I Get Answers by Phone or E-mail?

Yes, our phone number is 425-837-3125.  You may leave a message on our voicemail and we will get back with you as soon as we can.  You may also email your questions to us at help@issaquahcommunityservices.org

Where else can I find assistance?

Please see our Resources page for other organizations that may be able to help.   Follow us on Facebook and Twitter for news on available resources.