Can ICS help me?

Issaquah Community Services (ICS) funds are available only to qualifying individuals and families who are living within the Issaquah School District and in need of emergency financial assistance for rent or utilities.  The Issaquah School District includes all of zip codes 98027, 98029, 98050 and 98075 and portions of 98006 and 98059. 

At present, we cannot assist with gas vouchers or bus tickets.

ICS funding levels limit how often and how much we can help a client. All applicants must complete our online application to apply for assistance. 

ICS will evaluate all applications and release funds to landlords or utility companies based on the severity of need.  Please be aware it may take several weeks or more before we notify you of our decision on your application.  If you have not received a response to your application and it has been two weeks or more since you applied, please do not reapply.  Contact us via email at icsoffice180@gmail.com for the status of your request. 

How can I request help?

Issaquah Community Services has made some important changes to our processes to protect everyone from COVID-19.  All requests for financial assistance are being handled electronically.   For clients without computer/internet access, please call the ICS office at 425-837-3125 or email icsoffice180@gmail.com to request assistance with your application.  Please do not come to Community Hall for ICS business.

When you leave a voice message, please clearly state your name, spell it and leave a phone number.  Please repeat the phone number again so we get it right.  We will call you back as soon as we can. 

Due to high demand, our response time may be delayed.  We appreciate your patience and understanding and we will respond as quickly as possible. If you have not received a response to your application and it has been two weeks or more since you applied, please do not reapply.  Contact us via email at icsoffice180@gmail.com for the status of your request. 

Rent and Utility Application Instructions

Application Process 

All new and returning clients must fill out our online Emergency Assistance Application. This can be done on a computer or smart phone.  If you do not have internet access, contact us via phone or email for instructions on how to apply.  

When sending the required documentation that is listed below, please also include a note to let us know if you or your landlord has applied to the King County Eviction Prevention and Rent Assistance Program (EPRAP) and the current status of that application.  You can check your EPRAP status here.  

Documentation required 

  1. One piece of valid picture ID such as your driver’s license. 
  2. Income verification for all adults  in the household from the last 30-60 days. This could be pay stubs, your most recent tax return, most recent W-2’s, unemployment and/or pension payment records for all family members.
  3. For rent assistance, provide the first page of your current lease showing your name, the address, name, and address of the landlord and monthly rent amount. Return clients do not need to resubmit their lease if it is unchanged since the previous application. 
  4. For utility assistance, provide a copy of your current past due power or water bill, and shut off or disconnect notice, if you have one.  If you are requesting help with your PSE bill, please call PSE and give them permission to talk to Issaquah Community Services representatives about your account.  

Submission of documents: Scan or take a photo of the required documents and email them to icsoffice180@gmail.com

Verification: Information provided by the applicant will be verified. Inaccuracies in your application will cause delays in processing. 

Can I Get Answers by Phone or E-mail?

Yes, our phone number is 425-837-3125.  You may leave a message on our voicemail and we will get back with you as soon as we can.  You may also email your questions to us at icsoffice180@gmail.com

Where else can I find assistance?

Please see our Resources page for other organizations that may be able to help.   Follow us on Facebook for news on available resources.

Issaquah Community Services

180 East Sunset Way, Issaquah

Mailing address:  P.O. Box 669, Issaquah, WA 98027

Phone: 425-837-3125

email: icsoffice180@gmail.com

 

Business office hours:

Our office is closed for in-person visits due to COVID-19.  

We are available by phone and email during these hours.

Monday-Friday: 9:00 am-11:00 am

Monday evenings: 6:30 pm -7:30 pm

10 + 14 =